Frequently Asked Questions
Everything you need to know about your AYR experience.
What is the status of my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can also log into your account on our website to view your order history and current shipping status.
What is your return policy?
We accept returns of unworn, unwashed, and unaltered items with original tags attached within 30 days of purchase. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
How do I find my correct size?
Every product page features a detailed size guide and 'Fit Notes' to help you choose the best option. If you are between sizes, we generally recommend sizing down for our oversized styles and sizing up for tailored denim.
Do you ship internationally?
Yes, we currently ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and selected shipping method.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Klarna for interest-free installment payments.
How should I care for my AYR pieces?
To ensure the longevity of your garments, we recommend following the specific care instructions on the inner label. Most of our cotton essentials are machine washable, while our wool coats and silk items require professional dry cleaning.